Comcast customer service rep refuses to take “no” for an answer

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We’ve heard plenty of complaints about Comcast ever since we launched our campaign to stop the company’s proposed merger with Time Warner Cable.  But an audio tape of a customer’s attempt to cancel his Internet service captures a particularly egregious encounter with a surly Comcast representative. For nearly ten minutes, the Comcast representative argues with Continue Reading

Posted by Michael McCauley in Cable & Satellite, Comcast-TimeWarner, Internet, TV & Radio | No Comments »

New York Takes A Close Look at The Comcast-TWC Merger

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Ever since Comcast announced plans to merge with Time Warner Cable in February, all eyes have been on the Federal Communications Commission and Justice Department, which are charged with reviewing the plan.  But some states are taking a close look too and this week New York held a series of hearings on the deal. New Continue Reading

Posted by Michael McCauley in Cable & Satellite, Comcast-TimeWarner, Internet, TV & Radio | No Comments »

Consumer Reports Poll Finds Most Americans Oppose the Comcast Mega Merger

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Comcast has been trying to sell its proposed merger with Time Warner Cable by promising all sorts of benefits for consumers.  But a new public opinion survey by the Consumer Reports National Research Center shows that the public isn’t falling for the cable giant’s empty promises. According to the poll, only 11 percent of the Continue Reading

Posted by Michael McCauley in Cable & Satellite, Comcast-TimeWarner, Internet, TV & Radio | 12 Comments »

Consumers rally against Comcast’s mega merger at shareholder meeting

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Comcast may have an army of lobbyists on their side as they push their mega merger in Washington, but we’ve got the people! That’s the message we sent loud and clear at the Comcast shareholder meeting earlier this week in Philadelphia.  While investors were meeting inside, we held a People’s Vote on the merger outside Continue Reading

Posted by Michael McCauley in Cable & Satellite, Comcast-TimeWarner, Internet, TV & Radio | 5 Comments »

Comcast makes excuses for low customer satisfaction ratings

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You can’t blame Comcast for trying.  Faced with low scores in the latest Consumer Reports survey of consumers about their experiences with pay-TV and Internet service providers, the company has tried to dismiss the ratings because Consumers Union opposes its merger with Time Warner Cable. In an internal memo in late April to company employees, Continue Reading

Posted by Michael McCauley in Cable & Satellite, Comcast-TimeWarner, Internet, TV & Radio | No Comments »

Comcast’s Deal with Charter Is Putting Lipstick on a Pig

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Comcast announced earlier this week that it was selling off about three million customers to Charter Communications in an attempt to make its proposed merger with Time Warner Cable more palatable to regulators.  But this latest deal does little to address our concerns about the mega merger. Comcast has been saying all along that it Continue Reading

Posted by Michael McCauley in Cable & Satellite, Comcast-TimeWarner, Internet, TV & Radio | No Comments »

DOJ takes a closer look at Comcast’s deal with Netflix

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When Netflix agreed in February to pay Comcast more money to ensure its movies and TV shows stream more quickly, it raised plenty of eyebrows.  Now it looks like the Department of Justice plans to investigate the potentially anticompetitive nature of the agreement. The deal was announced after reports that millions of Comcast customers trying Continue Reading

Posted by Michael McCauley in Comcast-TimeWarner | 6 Comments »

Comcast and Time Warner Execs Get Grilled at Senate Hearing

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Senators had plenty of pointed questions for Comcast and Time Warner Cable executives today at a Capitol Hill hearing on their proposed mega-merger. Members of the Senate Judiciary Committee pressed the execs on how a combination of the nation’s two largest cable companies would possibly benefit consumers. The chairman of the committee, Sen. Patrick Leahy Continue Reading

Posted by David Butler in Comcast-TimeWarner | No Comments »

Comcast makes it official at the FCC

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After much anticipation, Comcast finally filed its formal paperwork with the Federal Communications Commission in support of its merger with Time Warner Cable.  Of course, the proposed $45 billion deal isn’t exactly being greeted with cheers from most consumers. That’s because both companies are already at the back of the pack when it comes to Continue Reading

Posted by Michael McCauley in Comcast-TimeWarner | No Comments »