Many of us have had the experience. You’ve gone online to buy something and then from that day forward ads for similar products and services start popping up everywhere.
It’s not by accident this happens. Companies have lots of different tools to virtually follow you around when you’re online. It gives them a powerful way to discover what you buy or are interested in online and tailor their advertising to you specifically.
Much of the time such tracking is relatively harmless, often nothing more threatening than an office supply company sending you ads for paper after you purchase a printer, for example.
But what if an insurance company makes note that you have bought a deep fat fryer and, as a result, decides to bump up your premiums? Or say a bank notices you are playing a lot of online poker and decides you are not such a good credit risk?
Or consider that just last year so-called “zombie cookies” were discovered that get reinstalled on a consumer’s machine even after he or she has purposely deleted them
These are not ridiculous hypotheticals. The technology is already out there and is being increasingly used by companies to better target their advertising. And from a legal standpoint, the rules are so murky that companies could conceivably engage in the above activities and many more.
Consumers Union recognizes that many companies manage consumer information responsibly, and use it to enhance the consumer experience online by quickly connecting individuals to relevant products and services. Arguably, consumers benefit when they receive truthful advertisements and offers tailored to their specific interests.
That said, many consumers are deeply troubled by the extensive collection, sharing, and compilation of data about them. A December 2010 Gallup poll shows, for example, that when individuals were asked whether advertisers should be allowed to match ads to their specific interests based on past web pages visited, 67% answered ‘no.’
We are equally troubled by the issue. It’s become increasingly obvious that voluntary industry self-regulatory initiatives, based primarily on the notice-and-choice system, have proven difficult and unwieldy for consumers, and have done little to restore confidence in the system.
That’s why CU supports a Federal Trade Commission proposal to develop a comprehensive privacy framework that would apply broadly to online and offline consumer data collection practices.
CU believes that any such framework must be grounded in statute and implemented and enforced primarily by the FTC, an independent agency with a focus on protecting consumer rights.
We also agree with the FTC that in order for consumers to have real control over the way their data is used, they must be presented with simpler and more meaningful choices regarding practices that are of greater concern. Within this context, Consumers Union strongly supports the FTC’s concept of a universal “Do Not Track” mechanism that would allow users to persistently opt out of certain online tracking and information sharing.
If you would like to learn more about the issue of online privacy you can read CU’s recent filings with the Federal Trade Commission and the Department of Commerce about online privacy.
Consumers Union is an expert, independent, nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves.

I received your warning about zombie cookies in my email. I was very grateful for the heads up.
I then had a link to send messages to my senators and representatives, but the link took me to people complaining about the cable bill…
It was very confusing, and hence your efforts to get the word out and start and email campaign to educate senators and representatives is ineffective.
Can you send out another alert with links that actually work?
Thanks,
Sandy Gail
I want privacy of my Internet use and support others having privacy with that only taken away if they request that, if they request to be contacted by vendors and information gatherers.
I have heard that there is software (Norton?) out there that will prevent this. Is CR going to do a test of any software (hopefully to include Macintosh) that will prevent this?
Software vendors are always making strides towards more privacy protection, based on consumer demand. To think that the FTC can do a better job is nonsense. This will just add more useless government bureaucracy. The reason that the use of the internet has grown at such an amazing rate in the last 10-15 years is because government has stayed out of the way. This type of law would only hinder progress.
Yes, when I wrote my Senator he replied that browser makers are including a “do-not-track” option. Sure enough I checked my Firefox browser and it has this option, however it is turned off by default. I guess I can understand this as browser development is no doubt partly supported by the advertisers who want to track you. I tend to agree that there is probably no need for more legislation and government bureaucracy. However Consumers Union could provide a valuable service by evaluating the protections provided by the various browsers.
We DO NOT need this. Such laws are akin to banning guns outright; i.e. the bad guys would still have guns after all the good guys complied with the law.
There are already privacy laws on the books that give citizens the rights to go after companies who they believe have indiscriminately disclosed their information without consent. Regardless of what laws are made, the onus of a violation is *still* that of the user/consumer when such a violation has occurred. What comfort is that?
Further:
1. Tracking via cookies cannot be 100% eliminated without changing established communications standards. This requires all computer Operating Systems, Server software, and client software be rewritten (pretty much impossible).
2. Tracking can be done with other methods besides cookies.
And most importantly…
3. Tracking is being done ON THIS WEBSITE by at least two outside services Mr. Bob Williams!!!
Tracking is here to stay. For a website to not participate in tracking methods is often suicide because all their competitors are already doing it!
Look, everyone’s insurance is going to increase as a result, and all banks are going to reevaluate you as a high credit risk, BUT, then they will lower your insurance and reevaluate you as a normal credit risk as long as we have a free market where competition is not impeded; normalization will occur.
The kinds of laws Bob Williams is proposing will, at the very least, create an impediment to the natural normalization of the consumer market, and most definitely they will add more complication to our lives and reduce the freedoms that give us the perspective to follow the golden rule in the first place.
Do not let the guise of “simplification of your life” blind you to the reality. You cannot just ask your gov’t to belch out 50,000 pages of legislation that will magically result a single checkbox on your web browser options that says “total and complete privacy ON”.
Making government more complicated does not make anything simpler, it just breeds the naivety that someone is watching your back for you; this naivety is the fuel of predators.
Thanks, Skeptic! That made my day! Your saying “BUT, then they will lower your insurance and reevaluate you as a normal credit risk as long as we have a free market”. I’m sure lot’s of people reading your comment have had the insurance call them up and tell them they are going to lower their insurance rates! Hysterical!
Your well-written comment is a tip-off that you are a professional writer hired by mega companies (apparently an insurance company in your case) to follow websites like CU and fill the comments sections with nonsense like “[banning zombie cookies]laws are akin to banning guns”. What? And how would preventing your employer from spying on my buying habits “add more complication to our lives”? Here’s what simple is Skeptic- tell Your government to stay the hell off my computer and I don’t care how many pages it takes them to do it- just do it!
And Skeptic- get a real job!
Greg
Hi @Sandy,
On behalf of Consumers Union, our apologies for the mixup on the link in your email. You can find the advocacy action here:
https://secure.consumersunion.org/site/Advocacy?cmd=display&page=UserAction&id=2443
gf
My privacy is important. What I do is nobodys business. As long as I do not deal in PORN,I should be able to go on the internet and not be tracked. The hell with advertising data and the ALMIGHTY dollar.
Monopolies like Comcast will have even greater power and tracking of your Internet use in the future. My son, who is a system architect for Internet servers at Intel reports to me that new hardware will be designed to rapidly track where a transmission is coming from, where it is going to and whether the data is video, audio, files etc. The time is fast approaching when transmissions will be blocked, slowed down or extra charges imposed based upon this information. It also gives government another lever to monitor and control us.
I totally agree! Thank You!
Everyone should be aware that mor and more companies such as trans union, equifax and Experian are now outsourcing our personal informaion. I had an experience where I used the annual credit report.com/ well they offer another 3 report service. I used that and then wanted to cancel one month later. My call went to the phillipines! They asked all the personal identifying information. I asked where the call center was and was told Manila, Phillipines! We have to stop this practice! all the scams, all the theft of our personal information. We need to begin letters to our congressman and senators. Beware and be prudent to fight back
On another comment to the outsourced. Comcast Cable sends our information to Mexico City Mexico! Fight back to get legislation to block this practice. We can’t control ID Theft outside the united states. The risk is to great to steal our information and we can’t do anything about it. Skywatcher~
Both Internet Explorer and Google Chrome browsers have “in-private” browsing available which keeps cookies etc out. There are numerous other ways to protect yourself IF you are willing to learn and take some responsibility for your own welfare. Even assuming the government could make a reasonable law and then enforce it (there is a laughable idea) they should keep out.
Sorry Judy, but the next time you need to get your credit report just remember where your personal information is going. And I suspect that yo have not experienced this YET! How about someone over seas having your money informatin, or your name on credit cards that you can’t get them arrested. Just think about that Ms. Judy. And our economy doesn’t need our information going over seas for them to rip us off more. Government can control by passing laws that make American companies responsible for American citizens. You may be next, I would love to hear all about it when it happens to you.
The reason for the flourishing of spyware- and tracking-technology is the seeming randomness of regulatory mandates and the ignorance/apathy of the majority of consumers who nevertheless state **when asked** that they wish not to be spied upon or tracked. Inherent to spyware and tracking cookies and what is so very objectionable is the deceitful sneakiness; We need an over-arching approach that is not helter-skelter, vague and touchy-feely like the nonsense advocated by corporate entities wanting unbridled access to every shred of our online experience.
I am glad you decided to share your knowledge on security software. it will really help explain it to people.