Missouri
Charged For Text Messages I Never Made
My AT&T wireless bill a few months back had additional text messaging charges from Bermuda. I called Customer Service and was told that "I must have been in Bermuda" for those extra charges to take place. I replied I had not left the country in over 10 years and asked the…
Charged $43 for Going One Minute Over Plan Limit
I had a difficult time with Verizon customer service when I was charged $43 for being a minute and six seconds over my monthly minutes. Verizon will not allow roll-over minutes. As a senior, I don’t normally use my phone beyond 400 minutes on a 700 minute p/mo plan. My husband…