After experiencing many, many problems with Time Warner I encountered a rude supervisor. There’s no way to contact that level supervisor but to leave a message…and even then you have to go through three levels of employees. I left over seven messages to contact me for three different supervisors. The employees…
I have a promotional fee that has not been applied. Qwest is charging me full retail when they promised an introductory amount for 2 years.
DirectTV, when installing and providing service, ‘offer’ three FREE premium channels for three months. I told them I did not want to accept this offer and to not provide it. They refused and said it would be easy enough to cancel. FIVE times I attempted to cancel these FREE channels, three…
Every year my rates go up. I have voiced my concerns to Comcast, but all I get is a shrug of the shoulders. They bundle packages at cheap rates, and then try to raise the rates at the end of the promotional period. Their marketing practices are predatory and misleading. I…
I got tired of being told from Comcast one price for cable service and being charged another so as I’m typing this, the DIRECTV installer is putting the satellite dish on the roof. I’m still angry because I have to keep their Internet service until I get Verizon FiOS in my…
I can’t watch local sports games, and I need extra sports programming. They provide them for a price. They gave us a few on the MountainWest Sports Network and on Versus for just one extra package, but the important ones are on CBS Sports. This is only available on the next…
I’ve had a number of problems with Comcast’s service for several years now. It seems they no sooner get it fixed and shortly thereafter I have another similar problem. Now I’m having a problem where my picture on my 52" HDTV has puzzle-like rectangles streaming across my screen, plus frequent outages…
My bill has gone up about 50 percent in the last year. I complained and was kindly dismissed. Then a month later, I got an offer for a discount off the current price. Well, the fees went down only about 5 percent. Comcast continues to increase cost each year and has…
There is poor quality service from both the Internet and television. They have made numerous attempts to fix this with some improvement, but for the ridiculous amount of money they charge, my service should work. The number of channels they claim they can deliver is a flat out lie. I have…
They are the only company in our area, so we are stuck. They keep raising prices all the time and it is just price gouging. The price on rental equipment is high and they have paid for the equipment many times over. For people on a fixed income, this is terrible….
I went online to buy anti-virus protection for $9.99. The company charged my card $29.99. It was VTech who tried to sell me all kinds of stuff I didn’t need. They were in my computer with my permission but I think they put something in to track me because they called…
I am still receiving spam mail in my inbox when I use both AT&T net mail and also outlook. I use the best security, Avasti, and still get junk mail. I was advised to get a new email address. It helped, but my old email address is necessary for all my…
I have bundled service, phone, TV and internet. When I first combined the services it was only for $99 plus fees (taxes, etc.). Then after a 1 year the rate jumped to $150 dollars just for basic service and each box is extra. Also at the same time every month there…
I do not believe that a Comcast/NBC merger is in the best interest of the public. Just because a conglomerate like Comcast has behaved relatively well in the past, there is no guarantee that it will do so in future. The whole idea behind anti-trust laws is to prevent monopolies from…
I called ATT to see if I could get a better rate after my 2 year contract expired, explaining to them that my cell phone does not work at my home, so I am forced to have both landline and cell phone, but did not get a discount. Instead, they gave…
My AT&T wireless bill a few months back had additional text messaging charges from Bermuda. I called Customer Service and was told that "I must have been in Bermuda" for those extra charges to take place. I replied I had not left the country in over 10 years and asked the…
My Verizon rates have continued to escalate despite my terminating more and more of my services and bundling the rest. They randomly "unbundle" my services and charge me full price, claiming that I unbundled them and then charge me huge service fees to rebundle them. One time, they charged me $160.00…
I am one of many people who got excited about the new Motorola Atrix 4G phone when AT&T advertised that they will be carrying it. The Atrix 4G is a powerful phone and has a lot of great features. Unfortunately, since owning this phone, I have been experiencing very slow data…
I had a difficult time with Verizon customer service when I was charged $43 for being a minute and six seconds over my monthly minutes. Verizon will not allow roll-over minutes. As a senior, I don’t normally use my phone beyond 400 minutes on a 700 minute p/mo plan. My husband…
I have been a Sprint cell phone customer for many years. I recently changed from a "month to month" plan for my service to a 2 year contract. I noticed that I was still being charged $10/month for being on a "month to month" plan. When I complained and asked for…
The monthly bill for basic iPhone service had an extra $3.54 call charge. The usage record on the bill showed that I received a four-minute call from a foreign country at 1:09pm, and then a one minute call placed at 1:13pm. My iPhone has the record of the first four-minute call…
The company I use, Consumer Cellular, bills each month starting on the 1st of the month and ending on the last day of the month. You can set up usage alerts when you reach 75%, 100% 125% and 150% of your plan minutes. And the best part is, you can go…
When my grandson, who lives in another state, had a problem with his desktop computer, he started using his Family Plan cell phone to access e-mail. He had been totally cooperative in staying within limits for telephone calls, but never considered the fact that his service was limited to calls and…
I had overage charges, at 45 cents per minute. I paid them, but I was NOT happy about it. Verizon did warn me that I was about to exceed my limit, but gave me no details. There does not appear to be an easy way for me to check these charges,…
I have bundled service, phone, TV and internet. When I first combined the services it was only for $99 plus fees (taxes, etc.). Then after a 1 year the rate jumped to $150 dollars just for basic service and each box is extra. Also at the same time every month there…
I do not believe that a Comcast/NBC merger is in the best interest of the public. Just because a conglomerate like Comcast has behaved relatively well in the past, there is no guarantee that it will do so in future. The whole idea behind anti-trust laws is to prevent monopolies from…
Somehow my rates keep going up with little or no improvement in channel lineup or in service. The programs that I do watch have a tendency to "freeze" for several seconds from time to time and the content is lost during these "freezes." It is very frustrating!
Every time I call for a break in the pricing, I have to cut some of my service. I would like a discount for long time service. All I see is deals for beginning service. I feel that people need a long time discount for being a valued consumer. This is…
Busy people can still keep up with one another, thanks to tools like Facebook. But managing relationships and managing privacy have always gone hand in hand. Companies like Facebook must create easy to use privacy tools so consumers know how to control who sees what.
Consumers Union is an expert, independent, nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves.
