Consumers Union is an expert, independent, nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves.
Bill Shock
FCC Launches New Consumer Tool to Curb Bill Shock
Friday, April 20, 2012 FCC Launches New Consumer Tool to Curb Bill ShockWASHINGTON, DC – Consumers now have a new place to turn when trying to avoid cell phone “bill shock” — the unexpectedly large fees that pop up on your wireless bill, often due to exceeding usage limits. The Federal Communications Commission (FCC) has Continue Reading
Categories: Phone
Tags: Bill Shock
New Poll Shows Consumer Support Building for “Bill Shock” Protection
New Poll Shows Consumer Support Building for “Bill Shock” Protection NEWS RELEASE Thursday, May 12, 2011 Contact: David Butler (dbutler@consumer.org), Kara Kelber (kkelber@consumer.org): 202-462-6262 WASHINGTON, DC – Over 60% of wireless customers with traditional cellular plans would support a government rule to avoid cell phone “bill shock”, according to a new poll released today by Continue Reading
Categories: Phone
Tags: Bill Shock, Consumer, truth in billing, wireless
AT&T/T-Mobile Merger Tips the Scales against Consumers, Says New Ad from Consumers Union
NEWS RELEASE Consumers Union – Nonprofit Publisher of Consumer Reports Thursday, April 14, 2011 Contact: David Butler (dbutler@consumer.org), Kara Kelber (kkelber@consumer.org): 202-462-6262 AT&T/T-Mobile Merger Tips the Scales against Consumers, Says New Ad from Consumers Union WASHINGTON, D.C. – As Congress prepares to hold a hearing on the AT&T/T-Mobile deal next month, Consumers Union unveiled a Continue Reading
Categories: Internet, Phone
Tags: AT&T, Bill Shock, Broadband, competition, Consumer, Federal Communications Commission, Internet, Regulation, wireless
Wireless Device Freedom
What is wireless device freedom and what does it mean for consumers?
Categories: Internet, Phone
Tags: AT&T, Bill Shock, competition, Consumer, Droid, early termination fees, Federal Communications Commission, iPhone, truth in billing, verizon, wireless
Consumers Union Urges Crackdown on Cell Phone “Bill Shock” in FCC Comments
WASHINGTON, D.C. – January 10, 2011 — Consumers Union, the nonprofit publisher of Consumer Reports, today joined other public interest groups in filing joint comments at the Federal Communications Commission (FCC) in support of a crackdown on cell phone “bill shock” — the problem when people get hit with unexpected charges on their wireless bills.
Categories: Internet, Phone
Tags: AT&T, Bill Shock, Consumer, truth in billing, verizon, wireless
Some Shocking Survey Numbers on “Bill Shock”
A couple of weeks ago we wrote about “bill shock,” the unpleasant experience of receiving a huge, unexpected bill from a wireless company. Now we have some new numbers from the FCC showing the true breadth of bill shock among American consumers. A new FCC survey has found that 30 million Americans – or one in six wireless phone users – have experienced a sharp and sudden increase in their monthly bill not caused by a change in their service plan.
Categories: Phone
Tags: Bill Shock, competition, early termination fees, High Speed Internet, truth in billing
