Cable & Satellite

Cable & Satellite

The cable company keeps raising rates and changing what’s in your package of channels. And most consumers only have one choice for a cable provider. Make sure you have the latest developments.

Consumers Union Documents

Consumers Union News Releases

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Blog Posts

  • Comcast Vows to Fix Customer Service. We’re Not Holding Our Breath.

    One of the reasons the Comcast – Time Warner Cable merger has prompted so much public opposition is that both companies have terrible track records when it comes to customer service.  Most people — us included — don’t think things will get better if the merger gets OKed. Survey after survey has rated both companies Continue Reading

  • Comcast’s Latest PR Campaign is All Spin

    Comcast has launched a national media campaign to try and discredit merger opponents (that’s all of us) as just the “doom and gloom” crowd.  The cable giant is stepping up its pr offensive because it knows that the public is overwhelmingly opposed to its mega merger with Time Warner Cable. Comcast dismisses your concerns, saying Continue Reading

  • Comcast customer service rep refuses to take “no” for an answer

    We’ve heard plenty of complaints about Comcast ever since we launched our campaign to stop the company’s proposed merger with Time Warner Cable.  But an audio tape of a customer’s attempt to cancel his Internet service captures a particularly egregious encounter with a surly Comcast representative. For nearly ten minutes, the Comcast representative argues with Continue Reading

  • New York Takes A Close Look at The Comcast-TWC Merger

    Ever since Comcast announced plans to merge with Time Warner Cable in February, all eyes have been on the Federal Communications Commission and Justice Department, which are charged with reviewing the plan.  But some states are taking a close look too and this week New York held a series of hearings on the deal. New Continue Reading

  • Consumer Reports Poll Finds Most Americans Oppose the Comcast Mega Merger

    Comcast has been trying to sell its proposed merger with Time Warner Cable by promising all sorts of benefits for consumers.  But a new public opinion survey by the Consumer Reports National Research Center shows that the public isn’t falling for the cable giant’s empty promises. According to the poll, only 11 percent of the Continue Reading

  • Consumers rally against Comcast’s mega merger at shareholder meeting

    Comcast may have an army of lobbyists on their side as they push their mega merger in Washington, but we’ve got the people! That’s the message we sent loud and clear at the Comcast shareholder meeting earlier this week in Philadelphia.  While investors were meeting inside, we held a People’s Vote on the merger outside Continue Reading

  • Comcast makes excuses for low customer satisfaction ratings

    You can’t blame Comcast for trying.  Faced with low scores in the latest Consumer Reports survey of consumers about their experiences with pay-TV and Internet service providers, the company has tried to dismiss the ratings because Consumers Union opposes its merger with Time Warner Cable. In an internal memo in late April to company employees, Continue Reading

  • Comcast’s Deal with Charter Is Putting Lipstick on a Pig

    Comcast announced earlier this week that it was selling off about three million customers to Charter Communications in an attempt to make its proposed merger with Time Warner Cable more palatable to regulators.  But this latest deal does little to address our concerns about the mega merger. Comcast has been saying all along that it Continue Reading

  • There’s an Energy Leech Sitting Next to Your TV

    Those cable and satellite boxes hooked up to your televisions could be running up your electric bill. In a new study released on Tuesday, the Natural Resources Defense Council said such boxes are cumulatively soaking up about $2 billion in energy costs each year. The main problem is that the devices – often called set Continue Reading

  • HearUsNow.org Will be Live Blogging from NCMR

    HearUsNow.org is heading up to Boston this weekend and will be live blogging from the 2011 National Conference for Media Reform. If you can’t be there, we hope you will follow the action on our blog. We will be focusing on a panel we are co-sponsoring on Saturday morning titled “Mobile Voices, Mobile Justice: A Continue Reading

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