Internet

Internet

You and your family rely on the internet for information and as a marketplace for the products and services you need. We’re dedicated to an open internet that fosters innovation and free speech, and gives you direct access to entertainment, information and products.

Consumers Union Documents

  • Consumer Comments to the NTIA on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct”

    April 2, 2012 National Telecommunications and Information Administration 1401 Constitution Avenue NW., Room 4725, Washington, DC 20230 Submitted via email to privacyrfc2012@ntia.doc.gov Consumer Comments to the National Telecommunications and Information Administration on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct” Docket No. 120214135–2135–01 The National Telecommunications and Information Administration (NTIA) requested comment on Continue Reading

  • Comments to the NTIA on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct

    April 2, 2012 National Telecommunications and Information Administration 1401 Constitution Avenue NW., Room 4725, Washington, DC 20230 Submitted via email to privacyrfc2012@ntia.doc.gov Comments to the National Telecommunications and Information Administration on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct” Docket No. 120214135–2135–01 The undersigned organizations appreciate the opportunity to respond to the National Continue Reading

  • Tracking Protection on Google Chrome for Mac

    Take control of your privacy and utilize the tools available to you on Google Chrome! Privacy tools are improving with each version of Google Chrome, so it is important to download the latest version of Chrome here. Then get started on the simple slideshow below to see what your options are for tracking protection from Continue Reading

  • Tracking Protection on Safari for Mac

    Take control of your privacy and utilize the tools available to you on Apple Safari! You can only use the Do Not Track tool in Safari version 5.1 and higher, so download the latest version here. Then get started on the simple slideshow below to see what your options are for tracking protection from websites! Continue Reading

  • Tracking Protection on Firefox for Mac

    Take control of your privacy and utilize the tools available to you on Mozilla Firefox! Firefox continues to improve its privacy tools with each version, so it is important to download the latest version of Firefox here. Then get started on the simple slideshow below to see what your options are for tracking protection from Continue Reading

  • Google Chrome 17 tools to block unwanted tracking

    If you’ve been worried that Google, master of the internet information universe, can too easily track you around the web…then its time to do something about it. Upgrade to Chrome 17 and finally take back your privacy. Not many folks are using Chrome 17 just yet. Download it now, and we’ll show you how. GC17TrakingProtection Continue Reading

  • Better Privacy Controls with IE9

    If you use Internet Explorer to surf the net, you can improve your web privacy significantly with IE9 tools. Most people have not yet updated to IE 9, which was released in March 2011, so we encourage you to do that first. If you have Windows XP or earlier you cannot upgrade to IE9. Internet Continue Reading

  • How to use your browser privacy tools: we show you!

    We’ve created quick slide presentations that walk you through the privacy controls on your browser and give you tips to increase your privacy when you surf the net. First, pick your browser! Learn about better privacy tools for: Internet Explorer for PC Mozilla Firefox for PC Google Chrome for PC Apple Safari for Mac Mozilla Continue Reading

  • Mozilla Firefox 10 Privacy Tools

    Firefox 10 offers some real improvements over its predecessors when it comes to privacy. After a number of “beta” test launches, the final version of this browser was released January 2012. Since it is so new, most users have not yet upgraded. So first, we recommend you download it if you are not already using Continue Reading

  • Consumers Union Comments to FTC on Facial Recognition Technologies

    January 31, 2012 Federal Trade Commission 600 Pennsylvania Avenue N.W. Room H-113 (Annex P) Washington,DC20580 Comments of Consumers Union Face Facts: A Forum on Facial Recognition Project Number P115406   Consumers Union,[1] the public policy and advocacy division of Consumer Reports®, appreciates the opportunity to provide comment on “Face Facts: A Forum on Facial Recognition Continue Reading

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Consumers Union News Releases

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Blog Posts

  • Comcast Vows to Fix Customer Service. We’re Not Holding Our Breath.

    One of the reasons the Comcast – Time Warner Cable merger has prompted so much public opposition is that both companies have terrible track records when it comes to customer service.  Most people — us included — don’t think things will get better if the merger gets OKed. Survey after survey has rated both companies Continue Reading

  • Comcast’s Latest PR Campaign is All Spin

    Comcast has launched a national media campaign to try and discredit merger opponents (that’s all of us) as just the “doom and gloom” crowd.  The cable giant is stepping up its pr offensive because it knows that the public is overwhelmingly opposed to its mega merger with Time Warner Cable. Comcast dismisses your concerns, saying Continue Reading

  • Comcast customer service rep refuses to take “no” for an answer

    We’ve heard plenty of complaints about Comcast ever since we launched our campaign to stop the company’s proposed merger with Time Warner Cable.  But an audio tape of a customer’s attempt to cancel his Internet service captures a particularly egregious encounter with a surly Comcast representative. For nearly ten minutes, the Comcast representative argues with Continue Reading

  • New York Takes A Close Look at The Comcast-TWC Merger

    Ever since Comcast announced plans to merge with Time Warner Cable in February, all eyes have been on the Federal Communications Commission and Justice Department, which are charged with reviewing the plan.  But some states are taking a close look too and this week New York held a series of hearings on the deal. New Continue Reading

  • Consumer Reports Poll Finds Most Americans Oppose the Comcast Mega Merger

    Comcast has been trying to sell its proposed merger with Time Warner Cable by promising all sorts of benefits for consumers.  But a new public opinion survey by the Consumer Reports National Research Center shows that the public isn’t falling for the cable giant’s empty promises. According to the poll, only 11 percent of the Continue Reading

  • Consumers rally against Comcast’s mega merger at shareholder meeting

    Comcast may have an army of lobbyists on their side as they push their mega merger in Washington, but we’ve got the people! That’s the message we sent loud and clear at the Comcast shareholder meeting earlier this week in Philadelphia.  While investors were meeting inside, we held a People’s Vote on the merger outside Continue Reading

  • Comcast makes excuses for low customer satisfaction ratings

    You can’t blame Comcast for trying.  Faced with low scores in the latest Consumer Reports survey of consumers about their experiences with pay-TV and Internet service providers, the company has tried to dismiss the ratings because Consumers Union opposes its merger with Time Warner Cable. In an internal memo in late April to company employees, Continue Reading

  • Comcast’s Deal with Charter Is Putting Lipstick on a Pig

    Comcast announced earlier this week that it was selling off about three million customers to Charter Communications in an attempt to make its proposed merger with Time Warner Cable more palatable to regulators.  But this latest deal does little to address our concerns about the mega merger. Comcast has been saying all along that it Continue Reading

  • Internet Explorer 10 Will Enable “Do Not Track” By Default

    Microsoft recently announced that its new version of the Internet Explorer browser, IE10, will have the “Do Not Track” setting enabled by default. The “Do Not Track” tool, supported by the Federal Trade Commission and a number of consumer and privacy groups, including Consumers Union, would allow individuals to tell third party sites that they Continue Reading

  • Twitter supports Do Not Track

    On May 17, Ed Felton, Chief Technologist of the Federal Trade Commission, announced that Twitter would begin supporting Do Not Track. Twitter is partnering with Mozilla to give users the ability to opt out of being tracked in any way through Twitter. Twitter will enable the Do Not Track tool in the Mozilla Firefox browser Continue Reading

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