Internet

Internet

You and your family rely on the internet for information and as a marketplace for the products and services you need. We’re dedicated to an open internet that fosters innovation and free speech, and gives you direct access to entertainment, information and products.

Consumers Union Documents

  • Consumer Comments to the NTIA on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct”

    April 2, 2012 National Telecommunications and Information Administration 1401 Constitution Avenue NW., Room 4725, Washington, DC 20230 Submitted via email to privacyrfc2012@ntia.doc.gov Consumer Comments to the National Telecommunications and Information Administration on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct” Docket No. 120214135–2135–01 The National Telecommunications and Information Administration (NTIA) requested comment on Continue Reading

  • Comments to the NTIA on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct

    April 2, 2012 National Telecommunications and Information Administration 1401 Constitution Avenue NW., Room 4725, Washington, DC 20230 Submitted via email to privacyrfc2012@ntia.doc.gov Comments to the National Telecommunications and Information Administration on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct” Docket No. 120214135–2135–01 The undersigned organizations appreciate the opportunity to respond to the National Continue Reading

  • Tracking Protection on Google Chrome for Mac

    Take control of your privacy and utilize the tools available to you on Google Chrome! Privacy tools are improving with each version of Google Chrome, so it is important to download the latest version of Chrome here. Then get started on the simple slideshow below to see what your options are for tracking protection from Continue Reading

  • Tracking Protection on Safari for Mac

    Take control of your privacy and utilize the tools available to you on Apple Safari! You can only use the Do Not Track tool in Safari version 5.1 and higher, so download the latest version here. Then get started on the simple slideshow below to see what your options are for tracking protection from websites! Continue Reading

  • Tracking Protection on Firefox for Mac

    Take control of your privacy and utilize the tools available to you on Mozilla Firefox! Firefox continues to improve its privacy tools with each version, so it is important to download the latest version of Firefox here. Then get started on the simple slideshow below to see what your options are for tracking protection from Continue Reading

  • Google Chrome 17 tools to block unwanted tracking

    If you’ve been worried that Google, master of the internet information universe, can too easily track you around the web…then its time to do something about it. Upgrade to Chrome 17 and finally take back your privacy. Not many folks are using Chrome 17 just yet. Download it now, and we’ll show you how. GC17TrakingProtection Continue Reading

  • Better Privacy Controls with IE9

    If you use Internet Explorer to surf the net, you can improve your web privacy significantly with IE9 tools. Most people have not yet updated to IE 9, which was released in March 2011, so we encourage you to do that first. If you have Windows XP or earlier you cannot upgrade to IE9. Internet Continue Reading

  • How to use your browser privacy tools: we show you!

    We’ve created quick slide presentations that walk you through the privacy controls on your browser and give you tips to increase your privacy when you surf the net. First, pick your browser! Learn about better privacy tools for: Internet Explorer for PC Mozilla Firefox for PC Google Chrome for PC Apple Safari for Mac Mozilla Continue Reading

  • Mozilla Firefox 10 Privacy Tools

    Firefox 10 offers some real improvements over its predecessors when it comes to privacy. After a number of “beta” test launches, the final version of this browser was released January 2012. Since it is so new, most users have not yet upgraded. So first, we recommend you download it if you are not already using Continue Reading

  • Consumers Union Comments to FTC on Facial Recognition Technologies

    January 31, 2012 Federal Trade Commission 600 Pennsylvania Avenue N.W. Room H-113 (Annex P) Washington,DC20580 Comments of Consumers Union Face Facts: A Forum on Facial Recognition Project Number P115406   Consumers Union,[1] the public policy and advocacy division of Consumer Reports®, appreciates the opportunity to provide comment on “Face Facts: A Forum on Facial Recognition Continue Reading

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Consumers Union News Releases

  • CU’s Ad Campaign Highlights How the Comcast Merger Hurts Consumers

    “What’s Worse Than Comcast Today?  Comcast Tomorrow.”  Consumers Union’s New Ad Campaign Highlights How The Comcast Merger Will Hurt Consumers  WASHINGTON, D.C. – As the nation’s biggest cable and broadband provider, Comcast has earned a poor reputation in customer satisfaction surveys year after year.  But consumers can get expect things to go from bad to worse Continue Reading

  • Consumers Union Debunks Comcast’s Five Biggest Promises about Time Warner Cable Merger

    Consumers Union Debunks Comcast’s Five Biggest Promises about Time Warner Cable Merger Opposition to Merger Mounts as One Year Anniversary Approaches WASHINGTON, D.C. – One year after Comcast first announced its plans to merge with Time Warner Cable, opposition to the deal is mounting amid growing concerns about its negative impacts.  While Comcast has spent millions Continue Reading

  • FCC Net Neutrality Proposal Would Provide Strong Consumer Protections

    Wednesday, February 4, 2015 Consumers Union: FCC Net Neutrality Proposal Would Provide Strong Consumer Protections WASHINGTON – Federal Communications Commission (FCC) Chairman Tom Wheeler today announced he will circulate a proposal for net neutrality to commissioners that would increase the FCC’s authority to oversee Internet service providers as common carriers, such as traditional telephone service, using Continue Reading

  • Comcast merger opponents have submitted nearly 600,000 public comments to FCC

    December 19, 2014 Comcast Merger Opponents Have Submitted Nearly 600,000 Public Comments to FCC  Merger Would Stifle Competition and Lead to Higher Prices, Fewer Choices, And Even Worse Customer Service WASHINGTON. D.C. – Opponents of the Comcast-Time Warner Cable merger announced today that they have submitted just under 600,000 public comments to the Federal Communications Commission in Continue Reading

  • CU rebuts Comcast’s merger claims In latest filing with FCC

    Wednesday, December 17, 2014 Consumers Union urges FCC to reject Comcast-Time Warner Cable merger in reply comments to agency WASHINGTON, D.C. – Consumers Union, the advocacy arm of Consumer Reports, today filed reply comments at the Federal Communications Commission on behalf of CU and Common Cause in opposition to the Comcast-Time Warner Cable merger. In the filing, Continue Reading

  • California PUC urged to reject the Comcast – Time Warner Cable merger

    December 11, 2014 Greenlining Institute ~ Consumers Union ~TURN ~ Media Alliance ~ California Common Cause   Low Income, Consumer, & Media Advocacy Groups Urge California PUC to Reject the Comcast – Time Warner Cable Merger SAN FRANCISCO, CA – Advocacy groups representing low income Californians, consumers, and diverse media voices urged the California Public Utilities Commission Continue Reading

  • CU Praises President Obama’s Statement in Support of a Free and Open Internet

    Consumers Union praises President’s statement in support of free and open Internet WASHINGTON, D.C. – Consumers Union, the advocacy arm of Consumer Reports, applauded today’s statement by President Obama in support of strong net neutrality rules to ensure a free and open Internet, including the reclassification of consumer broadband service under Title II of the Telecommunications Continue Reading

  • “Comcast Attacks!” Ad Shows How the Cable Monster’s Merger Will Hurt Consumers

    October 30, 2014 “Comcast Attacks!” Ad Highlights How the Cable Monster’s Merger With Time Warner Cable Will Hurt Consumers  Merger Would Allow Comcast to Dominate the Market, Leading to Higher Prices, Fewer Choices And Worse Customer Service  WASHINGTON, D.C. – A new Halloween-themed ad appearing in Communications Daily today by Consumers Union, the policy and advocacy arm Continue Reading

  • Despite an FCC No-Show, New Yorkers Speak Out for the Open Internet

    NEW YORK — The fight to save Net Neutrality and stop the Comcast-Time Warner Cable merger came to Brooklyn on Monday night as an enthusiastic crowd of New Yorkers testified before five empty chairs, each representing one of the five FCC commissioners who either declined or failed to respond to the event organizers’ invitations to Continue Reading

  • Stronger net neutrality rules needed for both wireless and wired Internet services

    Consumers Union calls on FCC to support stronger net neutrality rules, apply equal standards to wireless and wired services WASHINGTON, DC – In comments filed today at the Federal Communications Commission, Consumers Union called on the FCC to support stronger net neutrality rules, saying the same protections should be applied equally to wireless Internet networks Continue Reading

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Blog Posts

  • CU’s ad campaign aims to keep the pressure on the FCC to reject the merger

    Consumers scored a major victory this week when the FCC voted to enact strong new rules to ensure the Internet remains free and open.  Now we’re hoping to capitalize on that momentum and continue the pressure on the FCC to reject the Comcast-Time Warner Cable merger. Beginning next week, Consumers Union will run ads in Continue Reading

  • Momentum builds against merger as Comcast faces new hurdles

    When Comcast announced its plans almost a year ago to merge with Time Warner Cable, most industry experts said the takeover plan would almost certainly be approved by federal regulators. But now the mega merger’s prospects are far from certain.   In recent weeks, articles in the Wall Street Journal and Los Angeles Times have highlighted Continue Reading

  • Don’t Let Comcast Break the Internet!

    At a time when celebrities are trying to break the Internet with their latest publicity stunts, there’s a much more serious threat to life as we know it online. Our ability to access the web sites and online content we choose at an affordable price without interference by Internet service providers is under attack.   That’s Continue Reading

  • Comcast Vows to Fix Customer Service. We’re Not Holding Our Breath.

    One of the reasons the Comcast – Time Warner Cable merger has prompted so much public opposition is that both companies have terrible track records when it comes to customer service.  Most people — us included — don’t think things will get better if the merger gets OKed. Survey after survey has rated both companies Continue Reading

  • Comcast’s Latest PR Campaign is All Spin

    Comcast has launched a national media campaign to try and discredit merger opponents (that’s all of us) as just the “doom and gloom” crowd.  The cable giant is stepping up its pr offensive because it knows that the public is overwhelmingly opposed to its mega merger with Time Warner Cable. Comcast dismisses your concerns, saying Continue Reading

  • Comcast customer service rep refuses to take “no” for an answer

    We’ve heard plenty of complaints about Comcast ever since we launched our campaign to stop the company’s proposed merger with Time Warner Cable.  But an audio tape of a customer’s attempt to cancel his Internet service captures a particularly egregious encounter with a surly Comcast representative. For nearly ten minutes, the Comcast representative argues with Continue Reading

  • New York Takes A Close Look at The Comcast-TWC Merger

    Ever since Comcast announced plans to merge with Time Warner Cable in February, all eyes have been on the Federal Communications Commission and Justice Department, which are charged with reviewing the plan.  But some states are taking a close look too and this week New York held a series of hearings on the deal. New Continue Reading

  • Consumer Reports Poll Finds Most Americans Oppose the Comcast Mega Merger

    Comcast has been trying to sell its proposed merger with Time Warner Cable by promising all sorts of benefits for consumers.  But a new public opinion survey by the Consumer Reports National Research Center shows that the public isn’t falling for the cable giant’s empty promises. According to the poll, only 11 percent of the Continue Reading

  • Consumers rally against Comcast’s mega merger at shareholder meeting

    Comcast may have an army of lobbyists on their side as they push their mega merger in Washington, but we’ve got the people! That’s the message we sent loud and clear at the Comcast shareholder meeting earlier this week in Philadelphia.  While investors were meeting inside, we held a People’s Vote on the merger outside Continue Reading

  • Comcast makes excuses for low customer satisfaction ratings

    You can’t blame Comcast for trying.  Faced with low scores in the latest Consumer Reports survey of consumers about their experiences with pay-TV and Internet service providers, the company has tried to dismiss the ratings because Consumers Union opposes its merger with Time Warner Cable. In an internal memo in late April to company employees, Continue Reading

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