Internet

Internet

You and your family rely on the internet for information and as a marketplace for the products and services you need. We’re dedicated to an open internet that fosters innovation and free speech, and gives you direct access to entertainment, information and products.

Consumers Union Documents

  • Consumer Comments to the NTIA on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct”

    April 2, 2012 National Telecommunications and Information Administration 1401 Constitution Avenue NW., Room 4725, Washington, DC 20230 Submitted via email to privacyrfc2012@ntia.doc.gov Consumer Comments to the National Telecommunications and Information Administration on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct” Docket No. 120214135–2135–01 The National Telecommunications and Information Administration (NTIA) requested comment on Continue Reading

  • Comments to the NTIA on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct

    April 2, 2012 National Telecommunications and Information Administration 1401 Constitution Avenue NW., Room 4725, Washington, DC 20230 Submitted via email to privacyrfc2012@ntia.doc.gov Comments to the National Telecommunications and Information Administration on “Multistakeholder Process To Develop Consumer Data Privacy Codes of Conduct” Docket No. 120214135–2135–01 The undersigned organizations appreciate the opportunity to respond to the National Continue Reading

  • Tracking Protection on Google Chrome for Mac

    Take control of your privacy and utilize the tools available to you on Google Chrome! Privacy tools are improving with each version of Google Chrome, so it is important to download the latest version of Chrome here. Then get started on the simple slideshow below to see what your options are for tracking protection from Continue Reading

  • Tracking Protection on Safari for Mac

    Take control of your privacy and utilize the tools available to you on Apple Safari! You can only use the Do Not Track tool in Safari version 5.1 and higher, so download the latest version here. Then get started on the simple slideshow below to see what your options are for tracking protection from websites! Continue Reading

  • Tracking Protection on Firefox for Mac

    Take control of your privacy and utilize the tools available to you on Mozilla Firefox! Firefox continues to improve its privacy tools with each version, so it is important to download the latest version of Firefox here. Then get started on the simple slideshow below to see what your options are for tracking protection from Continue Reading

  • Google Chrome 17 tools to block unwanted tracking

    If you’ve been worried that Google, master of the internet information universe, can too easily track you around the web…then its time to do something about it. Upgrade to Chrome 17 and finally take back your privacy. Not many folks are using Chrome 17 just yet. Download it now, and we’ll show you how. GC17TrakingProtection Continue Reading

  • Better Privacy Controls with IE9

    If you use Internet Explorer to surf the net, you can improve your web privacy significantly with IE9 tools. Most people have not yet updated to IE 9, which was released in March 2011, so we encourage you to do that first. If you have Windows XP or earlier you cannot upgrade to IE9. Internet Continue Reading

  • How to use your browser privacy tools: we show you!

    We’ve created quick slide presentations that walk you through the privacy controls on your browser and give you tips to increase your privacy when you surf the net. First, pick your browser! Learn about better privacy tools for: Internet Explorer for PC Mozilla Firefox for PC Google Chrome for PC Apple Safari for Mac Mozilla Continue Reading

  • Mozilla Firefox 10 Privacy Tools

    Firefox 10 offers some real improvements over its predecessors when it comes to privacy. After a number of “beta” test launches, the final version of this browser was released January 2012. Since it is so new, most users have not yet upgraded. So first, we recommend you download it if you are not already using Continue Reading

  • Consumers Union Comments to FTC on Facial Recognition Technologies

    January 31, 2012 Federal Trade Commission 600 Pennsylvania Avenue N.W. Room H-113 (Annex P) Washington,DC20580 Comments of Consumers Union Face Facts: A Forum on Facial Recognition Project Number P115406   Consumers Union,[1] the public policy and advocacy division of Consumer Reports®, appreciates the opportunity to provide comment on “Face Facts: A Forum on Facial Recognition Continue Reading

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Consumers Union News Releases

  • Victory! Comcast-Time Warner Cable Merger Collapses In the Face of Opposition

    Comcast-Time Warner Cable Merger Collapses in Face of Opposition Defeat of Mega Merger is a Major Victory For Consumers WASHINGTON, D.C. – Comcast is dropping its $45 billion bid to take over Time Warner Cable after learning this week that both the Justice Department and Federal Communications Commission were leaning against the deal because it Continue Reading

  • CU on Reports That FCC & DOJ Are Skeptical of Comcast Merger

    WASHINGTON , D.C. –  News reports suggest the Federal Communications Commission (FCC) staff is recommending that Comcast’s merger with Time Warner Cable be sent to an administrative law judge for a hearing, a procedural move that could be a setback to the mega-merger. Consumers Union, the policy and advocacy division of Consumer Reports, has consistently Continue Reading

  • CU: No Conditions Can Fix the Comcast Mega Merger

    As Comcast, Time Warner Cable execs meet with Justice, Consumers Union says conditions won’t fix mega-merger  WASHINGTON , D.C. — Comcast and Time Warner Cable executives are reportedly meeting with officials at the Department of Justice today to discuss the companies’ proposed merger, which would give Comcast control of nearly 60 percent of cable TV and more Continue Reading

  • Opponents Rally Against Comcast Mega Merger Before CPUC Hearing in Los Angeles

    Hundreds Rally to Oppose Comcast-Time Warner Cable Merger before the California Public Utilities Commission Meeting California Community and Business Leaders Unite in Opposition of Comcast-Time Warner Merger Los Angeles (April 14, 2015) Hundreds of consumer advocates, business and community leaders gathered today in front of the Los Angeles offices of the California Public Utilities Commission Continue Reading

  • California PUC Commissioner Opposes Comcast Mega Merger

    California PUC Commissioner Calls For Comcast Mega Merger to Be Rejected  Commissioner Florio Says Comcast–Time Warner Cable Merger Is Not In The Public Interest; Conditions Can’t Overcome Harm  SAN FRANCISCO, CA – California Public Utilities Commissioner Mike Florio called for the proposed Comcast–Time Warner Cable merger to be rejected today.  The CPUC, which oversees telephone and Continue Reading

  • CU’s Ad Campaign Highlights How the Comcast Merger Hurts Consumers

    “What’s Worse Than Comcast Today?  Comcast Tomorrow.”  Consumers Union’s New Ad Campaign Highlights How The Comcast Merger Will Hurt Consumers  WASHINGTON, D.C. – As the nation’s biggest cable and broadband provider, Comcast has earned a poor reputation in customer satisfaction surveys year after year.  But consumers can get expect things to go from bad to worse Continue Reading

  • Consumers Union Debunks Comcast’s Five Biggest Promises about Time Warner Cable Merger

    Consumers Union Debunks Comcast’s Five Biggest Promises about Time Warner Cable Merger Opposition to Merger Mounts as One Year Anniversary Approaches WASHINGTON, D.C. – One year after Comcast first announced its plans to merge with Time Warner Cable, opposition to the deal is mounting amid growing concerns about its negative impacts.  While Comcast has spent millions Continue Reading

  • FCC Net Neutrality Proposal Would Provide Strong Consumer Protections

    Wednesday, February 4, 2015 Consumers Union: FCC Net Neutrality Proposal Would Provide Strong Consumer Protections WASHINGTON – Federal Communications Commission (FCC) Chairman Tom Wheeler today announced he will circulate a proposal for net neutrality to commissioners that would increase the FCC’s authority to oversee Internet service providers as common carriers, such as traditional telephone service, using Continue Reading

  • Comcast merger opponents have submitted nearly 600,000 public comments to FCC

    December 19, 2014 Comcast Merger Opponents Have Submitted Nearly 600,000 Public Comments to FCC  Merger Would Stifle Competition and Lead to Higher Prices, Fewer Choices, And Even Worse Customer Service WASHINGTON. D.C. – Opponents of the Comcast-Time Warner Cable merger announced today that they have submitted just under 600,000 public comments to the Federal Communications Commission in Continue Reading

  • CU rebuts Comcast’s merger claims In latest filing with FCC

    Wednesday, December 17, 2014 Consumers Union urges FCC to reject Comcast-Time Warner Cable merger in reply comments to agency WASHINGTON, D.C. – Consumers Union, the advocacy arm of Consumer Reports, today filed reply comments at the Federal Communications Commission on behalf of CU and Common Cause in opposition to the Comcast-Time Warner Cable merger. In the filing, Continue Reading

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Blog Posts

  • Groups to Wheeler: “No conditions, no side deals, no merger!”

    Opposition to the Comcast mega merger has been mounting in recent months and a deal that was once considered a slam dunk now looks increasing uncertain as opponents continue to turn up the heat. If the merger is approved, Comcast would control over half of the high-speed residential broadband connections in the U.S. and dominate Continue Reading

  • Californians Rally Against the Comcast Mega Merger

    The battle to stop the Comcast mega merger moved to Los Angeles this week where the California Public Utilities Commission held a hearing on the deal on Tuesday.  The hearing took place less than one week after Commissioner Mike Florio announced his opposition to the merger, the latest sign that Comcast’s takeover scheme may be Continue Reading

  • Mega-Merger Gives Comcast Too Much Control Over Broadband

    Should one giant corporation be allowed to control more than half of the high speed broadband in homes across the country? That’s a key question at the center of the proposed merger between Comcast and Time Warner Cable.  And it’s a big reason why the merger has generated so much public opposition. If Comcast gets Continue Reading

  • California PUC’s Merger Review Heats Up

    Late last week, the Federal Communications Commission paused the shot clock on its review of the Comcast – Time Warner Cable merger.  Technically, the FCC has 180 days to complete its review but can start and stop the clock at any time.  The agency paused the clock while a lawsuit plays out in court over Continue Reading

  • CU’s ad campaign aims to keep the pressure on the FCC to reject the merger

    Consumers scored a major victory this week when the FCC voted to enact strong new rules to ensure the Internet remains free and open.  Now we’re hoping to capitalize on that momentum and continue the pressure on the FCC to reject the Comcast-Time Warner Cable merger. Beginning next week, Consumers Union will run ads in Continue Reading

  • Momentum builds against merger as Comcast faces new hurdles

    When Comcast announced its plans almost a year ago to merge with Time Warner Cable, most industry experts said the takeover plan would almost certainly be approved by federal regulators. But now the mega merger’s prospects are far from certain.   In recent weeks, articles in the Wall Street Journal and Los Angeles Times have highlighted Continue Reading

  • Don’t Let Comcast Break the Internet!

    At a time when celebrities are trying to break the Internet with their latest publicity stunts, there’s a much more serious threat to life as we know it online. Our ability to access the web sites and online content we choose at an affordable price without interference by Internet service providers is under attack.   That’s Continue Reading

  • Comcast Vows to Fix Customer Service. We’re Not Holding Our Breath.

    One of the reasons the Comcast – Time Warner Cable merger has prompted so much public opposition is that both companies have terrible track records when it comes to customer service.  Most people — us included — don’t think things will get better if the merger gets OKed. Survey after survey has rated both companies Continue Reading

  • Comcast’s Latest PR Campaign is All Spin

    Comcast has launched a national media campaign to try and discredit merger opponents (that’s all of us) as just the “doom and gloom” crowd.  The cable giant is stepping up its pr offensive because it knows that the public is overwhelmingly opposed to its mega merger with Time Warner Cable. Comcast dismisses your concerns, saying Continue Reading

  • Comcast customer service rep refuses to take “no” for an answer

    We’ve heard plenty of complaints about Comcast ever since we launched our campaign to stop the company’s proposed merger with Time Warner Cable.  But an audio tape of a customer’s attempt to cancel his Internet service captures a particularly egregious encounter with a surly Comcast representative. For nearly ten minutes, the Comcast representative argues with Continue Reading

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